Customer Support Manager

Job Description:

Kuala Lumpur Kepong Berhad is seeking a part-time Customer Support Manager to join our team in George Town, Penang, MY. As a mid-to-senior level position, we require a candidate with a minimum of 8 years of experience in customer support roles.

Responsibilities: - Manage a team of customer support representatives to ensure high levels of customer satisfaction - Develop and implement strategies to improve customer support processes and procedures - Monitor customer support metrics and KPIs to identify areas for improvement - Handle escalated customer inquiries and complaints in a timely and professional manner - Collaborate with cross-functional teams to address customer issues and improve overall customer experience - Train and onboard new customer support team members - Develop and maintain relationships with key customers to promote loyalty and retention

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in a customer support management role - Excellent communication and interpersonal skills - Strong leadership and decision-making abilities - Ability to manage multiple tasks and prioritize effectively - Dedicated and hardworking personality traits - Strong time management skills - Equal Opportunity Statement: Kuala Lumpur Kepong Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Benefits: - Employee discounts - Paid overtime - Travel and spending expenses

Working Environment: At Kuala Lumpur Kepong Berhad, you will collaborate with colleagues worldwide, fostering a global village mentality. Join our team and make a difference in the lives of our customers.

Deadline to apply: May 4, 2024

If you meet the requirements and are interested in this exciting opportunity, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.