Customer Support Manager - Work from home

Job description:

We are looking for a dedicated Customer Support Manager to join our team at Proton Holdings Berhad. This is a part-time, work from home position based in Johor Bahru, Johor, Malaysia. As a Customer Support Manager, you will be responsible for managing customer inquiries, concerns, and escalations to ensure a high level of customer satisfaction.

Responsibilities: 1. Responding to customer inquiries via email, phone, and chat in a timely and professional manner. 2. Resolving customer complaints and issues to ensure a positive customer experience. 3. Monitoring customer feedback and trends to identify areas for improvement. 4. Collaborating with cross-functional teams to address customer needs and concerns. 5. Developing and implementing customer support strategies to improve overall customer satisfaction. 6. Training and mentoring customer support representatives to ensure consistent service delivery. 7. Analyzing customer support data to measure performance and identify areas for improvement. 8. Implementing customer support tools and technologies to streamline processes and improve efficiency.

Requirements: 1. Bachelor's degree in business administration or related field. 2. Minimum of 7 years of experience in customer support or a related field. 3. Proven track record of managing customer support teams and delivering exceptional customer service. 4. Excellent communication and interpersonal skills. 5. Strong problem-solving abilities and a customer-centric mindset. 6. Ability to work independently and motivate a team. 7. Creativity and critical thinking skills to identify innovative solutions to customer issues. 8. Proficiency in customer support software and tools. 9. Ability to work in a fast-paced, remote environment.

Personality traits: - Independent - Motivated

Soft skills: - Creativity - Critical thinking

Benefits: - Parental leave - Medical coverage - Visa sponsorship

Working environment: Our company is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where employees can thrive and make a difference.

Deadline to apply: June 10, 2024

Equal opportunity statement: Proton Holdings Berhad is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. Discrimination based on race, religion, gender, or any other protected characteristic is not tolerated. We encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.