Remote Customer Support Officer

Job Description:

We are seeking a Remote Customer Support Officer to join our team at IHH Healthcare Berhad in Johor Bahru, Johor. This is a part-time entry-level position, perfect for individuals who are hardworking and resilient. As a Remote Customer Support Officer, you will be responsible for providing excellent customer service to our clients through various communication channels.

Responsibilities: 1. Responding to customer inquiries and resolving issues in a timely and professional manner. 2. Providing information about our healthcare services and assisting customers with booking appointments. 3. Handling customer complaints and escalating them to the appropriate department when necessary. 4. Maintaining accurate records of customer interactions and transactions. 5. Collaborating with team members to improve customer satisfaction and retention. 6. Utilizing negotiation skills to address customer concerns and find satisfactory solutions. 7. Demonstrating creativity in problem-solving to exceed customer expectations. 8. Participating in training sessions to enhance product knowledge and customer service skills.

Requirements: 1. Strong communication skills and the ability to work effectively in a remote environment. 2. Excellent organizational skills and attention to detail. 3. Ability to handle multiple tasks simultaneously and prioritize workload. 4. Familiarity with customer relationship management (CRM) software is a plus. 5. A positive attitude and willingness to learn and grow within the company. 6. Bachelor's degree in a related field is preferred but not required.

Benefits: 1. Joining Bonus to welcome you to our team. 2. Company equipment provided for remote work. 3. Dental insurance coverage for your oral health needs.

Working Environment: At IHH Healthcare Berhad, we believe in giving back to the community through corporate social responsibility initiatives. As a Remote Customer Support Officer, you will have the opportunity to contribute to meaningful projects that make a positive impact on society.

Equal Opportunity Statement: IHH Healthcare Berhad is an equal opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 11, 2024

We look forward to receiving your application and welcoming you to our team at IHH Healthcare Berhad in Johor Bahru, Johor.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.