Customer Support Officer

Job Description:

We are looking for a detail-oriented and customer-focused Customer Support Officer to join our team at S P Setia Berhad in Johor Bahru, Johor, MY. As a Customer Support Officer, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: 1. Act as the first point of contact for customer inquiries and concerns via phone, email, and chat. 2. Resolve customer issues in a timely and professional manner. 3. Provide product information and assistance to customers. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Assist in the development of customer support procedures and protocols. 7. Identify and report any trends in customer issues or feedback to management.

Requirements: 1. Minimum of 3 years of customer service experience. 2. Confident and hardworking personality traits. 3. Strong communication and interpersonal skills. 4. Ability to think innovatively and persuade customers effectively. 5. Experience working in a fast-paced environment. 6. Ability to multitask and prioritize workload effectively. 7. Proficiency in Microsoft Office and customer support software. 8. Bachelor's degree in Business Administration or a related field is preferred.

Benefits: - Gym membership - Disability insurance - Training & professional development opportunities

Working Environment: At S P Setia Berhad, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We encourage our employees to think outside the box and take initiative in their roles.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: S P Setia Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.