Customer Support Officer

As a Customer Support Officer at Astro Malaysia Holdings Berhad, your primary responsibility will be to provide exceptional customer service to all clients through various channels such as phone, email, and chat. You will be the first point of contact for customers seeking assistance, answering inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries in a timely and professional manner - Identify and assess customers' needs to achieve satisfaction - Follow communication procedures, guidelines, and policies - Resolve customer complaints quickly and efficiently - Provide accurate information about products and services - Maintain customer records and update information as needed - Collaborate with other departments to ensure high-quality service delivery - Meet and exceed customer service goals and targets

Requirements: - 1 year of customer service experience preferred - Motivated and dedicated individual with a strong work ethic - Excellent problem-solving skills and ability to think on your feet - Strong communication skills, both written and verbal - Ability to work in a fast-paced environment and multi-task effectively - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required

Benefits: - Parental leave - Disability insurance - Free accommodation

Working environment: Astro Malaysia Holdings Berhad thrives in an environment that embraces and navigates change seamlessly. As a Customer Support Officer, you will be part of a dynamic team that values innovation, collaboration, and continuous improvement.

Equal opportunity statement: Astro Malaysia Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors. Apply now to join our inclusive and diverse team!

Deadline to apply: 2024-05-29

Note: This is a part-time, entry-level position at our location in George Town, Penang, MY.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.