Customer Support Representative

Job Description:

Padini Holdings Berhad is seeking a passionate and independent Customer Support Representative to join our team in Malacca City, Melaka. As a part-time Associate Level position, the Customer Support Representative will be responsible for providing excellent customer service to our clients and maintaining strong relationships with them.

Responsibilities: 1. Responding to customer inquiries through email, phone, and live chat in a timely and professional manner. 2. Resolving customer complaints and issues effectively and efficiently. 3. Providing product information, handling order processing, and scheduling deliveries or returns. 4. Escalating complex issues to the appropriate department for further assistance. 5. Maintaining accurate customer records and updating database information. 6. Conducting research to stay up-to-date on industry trends and product knowledge. 7. Collaborating with team members to improve customer service processes and procedures.

Requirements: 1. 4 years of experience in customer service or a related field. 2. Strong communication and interpersonal skills. 3. Passionate about providing excellent customer service. 4. Independent and able to work effectively with minimal supervision. 5. Excellent planning and organizational skills. 6. Ability to adapt quickly to changing priorities and work in a fast-paced environment. 7. Proficiency in Microsoft Office and CRM software. 8. High school diploma or equivalent required; higher education preferred.

Benefits: 1. Paid Time Off (PTO) 2. Life insurance 3. Remote work flexibility

Working Environment: At Padini Holdings Berhad, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our team members are encouraged to take initiative, collaborate with others, and seek opportunities for growth and development.

Deadline to Apply: Interested candidates should apply by May 2, 2024.

Equal Opportunity Statement: Padini Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.