Remote Customer Support Representative

As a Remote Customer Support Representative at Gamuda Berhad in Kuala Lumpur, Malaysia, you will be responsible for providing exceptional customer service and support to our clients. This part-time entry-level position requires no prior experience, making it a great opportunity for individuals looking to start their career in customer support.

Responsibilities: 1. Respond to customer inquiries and provide information about products and services. 2. Resolve customer issues and complaints in a timely and professional manner. 3. Assist customers with placing orders, tracking shipments, and processing returns. 4. Collaborate with internal teams to address customer needs and improve processes. 5. Maintain accurate records of customer interactions and transactions. 6. Monitor customer satisfaction levels and identify areas for improvement. 7. Stay up-to-date on company products, services, and policies. 8. Adhere to company guidelines and standards for customer service.

Requirements: 1. Adaptable and resilient personality traits to thrive in a fast-paced environment. 2. Strong project management and problem-solving skills. 3. Excellent communication skills, both written and verbal. 4. Ability to work independently and as part of a team. 5. Proficient in using customer support software and tools. 6. High school diploma or equivalent required. 7. Must have a reliable internet connection and a quiet workspace.

Benefits: 1. Disability insurance to provide financial security in case of illness or injury. 2. Travel and spending expenses to support work-related activities. 3. Medical coverage to ensure the health and well-being of employees.

Working Environment: At Gamuda Berhad, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work in a dynamic and innovative environment that values creativity and collaboration.

Equal Opportunity Statement: Gamuda Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability status.

Deadline to Apply: May 11, 2024

If you meet the requirements and are looking to kickstart your career in customer support, we encourage you to apply for the Remote Customer Support Representative position at Gamuda Berhad. Join us in providing exceptional service to our valued customers and making a difference in the industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.