Customer Support Representative

Job Description:

We are seeking a reliable and passionate Customer Support Representative to join our team at Dialog Group Berhad in Kuala Lumpur, MY. As an Associate level position, you will be responsible for providing exceptional customer service to our clients through various communication channels including phone, email, and live chat. Your primary goal will be to address customer inquiries, resolve issues, and ensure customer satisfaction.

Responsibilities: - Respond to customer inquiries in a timely and professional manner - Identify and escalate priority issues to the appropriate team members - Research and troubleshoot customer concerns to provide accurate solutions - Maintain a high level of product knowledge to effectively assist customers - Document customer interactions and update customer records in the database - Collaborate with internal teams to improve overall customer experience - Meet customer service and sales targets set by the company

Requirements: - At least 3 years of experience in customer support or a related field - Strong communication skills and the ability to remain calm under pressure - Excellent problem-solving skills and the ability to think on your feet - Cooperative attitude and willingness to work as part of a team - Ability to conduct research to find solutions to complex issues - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent, college degree preferred

Personality Traits: - Reliable: Demonstrate consistent and dependable work habits - Passionate: Show genuine enthusiasm and dedication to the job

Soft Skills: - Cooperation: Ability to work collaboratively with team members to achieve common goals - Research: Conduct thorough research to find solutions and improve processes

Benefits: - Training & professional development opportunities to enhance your skills - Travel opportunities for training or team building activities - Remote work flexibility to provide a healthy work-life balance

Working Environment: At Dialog Group Berhad, we recognize and reward our employees based on performance and merit. We strive to create a supportive and inclusive work environment where employees can grow and succeed.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: Dialog Group Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and do not discriminate based on race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.