Remote Customer Support Representative

Job Description:

We are seeking a Remote Customer Support Representative to join our team at Hilton. This part-time position is perfect for entry-level candidates who are energetic, reliable, and possess strong strategic planning and communication skills. As a Remote Customer Support Representative, you will be responsible for providing exceptional customer service to our guests while working from the comfort of your own home in Malacca City, Melaka, MY.

Responsibilities: - Answering incoming calls and emails from guests with inquiries and requests - Providing information about Hilton properties, amenities, and services - Assisting guests with booking reservations and managing their accounts - Resolving guest complaints and issues in a timely and professional manner - Collaborating with other team members to ensure a seamless customer experience - Maintaining accurate records of guest interactions and transactions

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Proficient in using computer systems and software - Energetic and reliable personality traits - Strategic planning skills to effectively address guest needs - No prior experience required, training will be provided

Benefits: - Profit sharing opportunities - Visa sponsorship for qualified candidates - Gym membership benefits - Opportunity for career growth and development within Hilton

Working Environment: At Hilton, we value innovation and growth. We encourage curiosity and questioning among our team members to drive creativity and progress in our company. As a Remote Customer Support Representative, you will have the opportunity to contribute to our success while working in a supportive and inclusive environment.

Deadline to Apply: 2024-06-10

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, disability, sexual orientation, or nationality. Join us and be a part of a team that values and respects the uniqueness of each individual.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.