Customer Support Specialist

Job Description:

YTL Corporation Berhad is looking for a part-time Customer Support Specialist to join our team in Johor Bahru, Johor, MY. This is an entry-level position ideal for individuals with at least 1 year of experience in customer service and a passion for providing exceptional support to our customers.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Provide product information, troubleshoot issues, and resolve customer complaints. 3. Process orders, returns, and exchanges according to company policies. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Maintain accurate records of customer interactions and transactions. 6. Identify opportunities for improvement in customer service processes. 7. Assist with special projects and initiatives as needed.

Requirements: 1. Energetic and passionate about customer service. 2. Excellent project management skills. 3. Ability to adapt to changing priorities and work in a fast-paced environment. 4. Strong communication and interpersonal skills. 5. Proven ability to problem solve and think creatively. 6. Must be detail-oriented and organized. 7. Proficiency in Microsoft Office and customer service software.

Benefits: 1. Remote work flexibility. 2. Relocation allowance for eligible candidates. 3. Retirement plan options.

Working environment: Join a high-energy workplace where you can make a real impact and contribute to the success of our customers. We value teamwork, creativity, and a commitment to excellence in everything we do.

Deadline to apply: 2024-05-29

Equal opportunity statement: YTL Corporation Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.