Customer Support Specialist

Job Description:

We are looking for a diligent and independent Customer Support Specialist to join our team at Malaysia Airports Holdings Berhad in Johor Bahru, Johor. As an entry-level position, no prior experience is required for this part-time role. We are seeking individuals who are hardworking, independent, have strong research skills, and pay attention to detail.

Responsibilities: - Provide excellent customer service by promptly responding to customer inquiries via phone, email, and chat - Resolve customer complaints and issues in a professional and efficient manner - Conduct research to provide accurate information and solutions to customers - Collaborate with internal teams to escalate complex issues and ensure timely resolution - Maintain detailed records of customer interactions and transactions - Uphold the highest standards of ethical conduct and integrity in all customer interactions - Continuously strive to improve customer satisfaction and retention rates

Requirements: - High school diploma or equivalent - Excellent communication skills, both verbal and written - Ability to work independently and prioritize tasks effectively - Strong research skills and attention to detail - Basic computer skills and familiarity with customer support software - Ability to remain calm and professional under pressure - Must be able to work part-time hours and potentially some evenings and weekends

Benefits: - Remote work flexibility - Gym membership - Employee discounts - Professional development opportunities

Equal Opportunity Statement: Malaysia Airports Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, gender, age, national origin, religion, sexual orientation, or disability. We value diversity and strive to create an inclusive and welcoming work environment for all employees.

If you meet the requirements and are interested in joining our team as a Customer Support Specialist, please apply by the deadline of June 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.