Customer Support Specialist

Job Description:

As a Customer Support Specialist at Hilton in Kuala Lumpur, you will be responsible for providing exceptional customer service to guests and resolving any issues that may arise during their stay. Your main focus will be to ensure guest satisfaction and ensure that all inquiries and concerns are addressed in a timely and professional manner.

Responsibilities: - Answering incoming calls and emails from guests regarding their reservations, inquiries, and complaints - Resolving guest issues and concerns in a timely and efficient manner - Collaborating with other departments to ensure guest needs are met - Providing guidance and recommendations to guests on local attractions and activities - Maintaining accurate records of guest interactions and feedback - Assisting with check-ins and check-outs as needed - Keeping up-to-date on hotel policies and procedures

Requirements: - Minimum of 4 years of experience in customer service or hospitality - Passionate and dedicated individual with excellent communication skills - Strong decision-making skills and ability to think creatively - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office applications - Bachelor's degree in Hospitality Management or related field preferred

Benefits: - Company transportation - Life insurance - Free accommodation

Working Environment: At Hilton in Kuala Lumpur, we strive to cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and welcoming environment for all employees to thrive and grow in their careers.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.