Remote Customer Support Specialist

Job Description:

PPB Group Berhad is seeking a passionate and dedicated Remote Customer Support Specialist to join our team in Johor Bahru, Johor, MY. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer support or a related field.

Responsibilities: 1. Provide excellent customer service through various channels including phone, email, and chat. 2. Resolve customer inquiries and issues in a timely and professional manner. 3. Assist customers with product information, orders, returns, and general inquiries. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with internal teams to address customer concerns and improve overall customer experience. 6. Handle escalated customer issues and provide solutions to ensure customer satisfaction. 7. Stay up-to-date on company products, services, and policies to provide accurate information to customers.

Requirements: 1. 4 years of experience in customer support or a related field. 2. Strong emotional intelligence and ability to empathize with customers. 3. Creative problem-solving skills and ability to think outside the box. 4. Excellent communication skills, both written and verbal. 5. Ability to work independently and as part of a team. 6. Proficiency in customer service software and Microsoft Office Suite. 7. Availability to work flexible hours, including weekends and evenings.

Personality Traits: 1. Passionate 2. Dedicated

Soft Skills: 1. Emotional Intelligence 2. Creativity

Benefits: 1. Paid Time Off (PTO) 2. Travel opportunities 3. Training & professional development

Working Environment: At PPB Group Berhad, we believe in giving back to the community through corporate social responsibility initiatives. As a Remote Customer Support Specialist, you will have the opportunity to contribute to these initiatives and make a positive impact in the community.

Deadline to apply: 2024-07-04

Equal Opportunity Statement: PPB Group Berhad is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.