Live Chat Assistant

Job Description:

IOI Corporation Berhad is seeking a part-time Live Chat Assistant to join our team in Johor Bahru, Johor, MY. As an Entry Level position, candidates with at least 1 year of experience are encouraged to apply. The ideal candidate will be hardworking and confident, with strong adaptability and emotional intelligence.

Responsibilities: - Provide excellent customer service through live chat support - Assist customers with inquiries, troubleshooting, and problem-solving - Utilize empathy and emotional intelligence to understand and address customer needs - Work collaboratively with team members to ensure efficient resolution of customer issues - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Handle escalated customer complaints in a professional and efficient manner

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong multitasking abilities and attention to detail - Ability to work independently and as part of a team - Proficient in Microsoft Office and CRM software - Experience with live chat platforms is a plus - Ability to adapt to changing priorities and situations - Must be legally authorized to work in Malaysia

Benefits: - Free accommodation - Paid Time Off (PTO) - Paid sick leave

Working Environment: At IOI Corporation Berhad, we encourage autonomy and independence, trusting our employees to excel in their roles. We foster a supportive and collaborative work environment where everyone's contributions are valued.

Equal Opportunity Statement: IOI Corporation Berhad is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: 2024-07-14

We look forward to receiving your application and welcoming you to our team at IOI Corporation Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.