Remote Live Chat Assistant

Job Description:

We are looking for a dedicated and driven Remote Live Chat Assistant to join our team at Hilton in Malacca City, Melaka, MY. As an Entry Level position, no prior experience is required, but at least 1 year of relevant experience is preferred. This part-time role offers remote work flexibility and benefits such as paid sick leave and a joining bonus.

Responsibilities: - Provide excellent customer service through online live chat support - Respond to customer inquiries in a timely and professional manner - Assist customers with booking reservations, providing information about hotel amenities, and addressing any concerns or issues - Conduct research to ensure accurate and up-to-date information is provided to customers - Collaborate with team members to ensure a seamless and positive customer experience - Embody the Hilton brand values and maintain a high level of professionalism at all times

Requirements: - Must be dedicated and driven to provide exceptional customer service - Excellent communication skills, both written and verbal - Strong research skills to quickly find accurate information - Ability to work effectively as part of a team - Basic computer skills and familiarity with live chat platforms - Comfortable working remotely and managing time effectively - High school diploma or equivalent

Benefits: - Remote work flexibility - Paid sick leave - Joining Bonus

Working Environment: At Hilton, we foster transparency and open dialogue for effective communication at all levels. We strive to create a positive and inclusive work environment where all team members are valued and respected.

Deadline to apply: 2024-07-12

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, disability, age, sexual orientation, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.