Live Chat Associate

Job Description:

Telekom Malaysia Berhad is seeking a highly energetic and reliable Live Chat Associate to join our team in Kuala Lumpur. As a Live Chat Associate, you will be responsible for providing top-notch customer service and support through our online chat platform. This role requires strong people management skills, leadership abilities, and a passion for helping customers.

Responsibilities: - Engage with customers via live chat to provide support and assistance - Resolve customer inquiries and issues in a timely and professional manner - Ensure customer satisfaction by delivering exceptional service - Collaborate with other team members to optimize processes and improve customer experience - Keep up to date with product knowledge and company policies - Work flexible hours to accommodate customer needs

Requirements: - Minimum of 3 years of experience in customer service or a related field - Strong interpersonal and communication skills - Ability to multitask and prioritize effectively - Energetic and positive attitude - Reliable and dependable - Ability to thrive in a fast-paced environment - People management skills - Leadership abilities

Benefits: - Dental insurance - Medical coverage - Life insurance

Working Environment: At Telekom Malaysia Berhad, we thrive in an environment that embraces and navigates change seamlessly. We are looking for individuals who are adaptable and eager to learn and grow with us.

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.