Live Chat Manager - Work from home

Job Description:

We are looking for a dynamic Live Chat Manager to join our team at Hilton, working from home in George Town, Penang, MY. As a part-time position at the mid-to-senior level, you will be responsible for managing our live chat platform to ensure exceptional customer service and support.

Responsibilities: - Oversee the live chat platform to engage with customers in real-time, providing prompt and helpful responses to inquiries and issues. - Develop strategies to improve customer satisfaction and drive sales through live chat interactions. - Train and supervise a team of live chat agents to ensure consistency and professionalism in customer interactions. - Analyze data and metrics to track performance and identify areas for improvement in the live chat system. - Collaborate with other departments, such as marketing and customer service, to optimize the live chat experience for customers. - Stay up-to-date on industry best practices and trends in live chat management.

Requirements: - 7 years of experience in customer service, preferably with a focus on live chat support. - Independent and resilient personality traits to effectively manage a remote team. - Strong persuasion skills to influence customer behavior and drive sales. - Creativity in developing innovative solutions to improve the live chat experience. - Excellent communication skills, both written and verbal. - Proficiency in using live chat software and other customer service tools. - Bachelor's degree in a related field is preferred.

Benefits: - Paid Time Off (PTO) - Dental insurance - Employee discounts

Working Environment: At Hilton, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member is valued and respected.

Equal Opportunity Statement: Hilton is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-11

Join us at Hilton as a Live Chat Manager and be part of a team that values excellence in customer service and embraces a culture of diversity and inclusivity. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.