Live Chat Manager - Work from home

Job Description:

Celcom Axiata Berhad is currently seeking a proactive and detail-oriented Live Chat Manager to work remotely from home in Kuala Lumpur, MY. This part-time position requires an Associate Level of seniority and a minimum of 5 years of experience in a similar role.

Responsibilities: - Manage and oversee all live chat operations to ensure efficient and effective customer service delivery - Develop and implement strategies to increase customer satisfaction and engagement through live chat - Train and supervise a team of live chat agents, providing guidance and support as needed - Monitor and analyze chat interactions to identify trends and areas for improvement - Collaborate with other departments to ensure seamless communication and resolution of customer issues - Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers - Utilize chat analytics tools to track performance metrics and make data-driven decisions - Stay current on industry trends and best practices in live chat management

Requirements: - Bachelor's degree in a related field or equivalent practical experience - Strong communication skills and the ability to multitask in a fast-paced environment - Excellent problem-solving and decision-making abilities - Driven and resourceful personality traits - People management and cooperation soft skills - Proven experience in managing live chat operations or customer service teams - Proficiency in chat analytics tools and customer relationship management software

Benefits: - Dental insurance - Profit-sharing opportunities - Free food during scheduled work hours

Working Environment: At Celcom Axiata Berhad, we encourage calculated risk-taking to drive innovation and progress. Our remote employees are empowered to take ownership of their responsibilities and contribute to the success of the company.

Deadline to Apply: 2024-05-14

Equal Opportunity Statement: Celcom Axiata Berhad is an equal opportunity employer and is committed to promoting a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.