Live Chat Representative

Job Description:

As a Live Chat Representative at Malaysia Airlines Berhad in George Town, Penang, you will be responsible for providing exceptional customer service through live chat interactions. Your primary duty will be to assist customers with booking flights, managing reservations, resolving issues, and answering inquiries in a timely and professional manner. You will need to have a thorough understanding of the company's policies and procedures to ensure accuracy and consistency in your responses.

Responsibilities:

- Engage with customers through live chat to provide assistance with flight bookings, reservations, changes, and inquiries - Resolve customer issues and complaints in a prompt and efficient manner - Maintain a high level of professionalism and customer service skills at all times - Stay up to date on airline policies, promotions, and industry trends to provide accurate information to customers - Collaborate with other team members to ensure a seamless customer experience - Meet and exceed performance metrics and goals set by the company - Handle confidential customer information with sensitivity and discretion - Uphold the company's values and mission in all interactions with customers

Requirements:

- At least 4 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Able to multitask and work efficiently in a fast-paced environment - Strong problem-solving skills and ability to make decisions independently - Hardworking and motivated to provide exceptional service to customers - Strong planning and organizational skills - Ability to work well in a team and collaborate with others - Proficient in using computers and software applications for live chat support - Flexibility to work evening and weekend shifts as needed

Benefits:

- Joining Bonus - Company transportation - Life insurance - Opportunity to join a company that prioritizes employee well-being through health and wellness initiatives

Equal Opportunity Statement:

Malaysia Airlines Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.