Live Chat Representative - Work from home

Job Description:

We are looking for a dynamic and customer-focused Live Chat Representative to join our team at Celcom Axiata Berhad. As a Live Chat Representative, you will be responsible for providing excellent customer service and support to our clients through live chat channels. This is a part-time position that allows you to work from the comfort of your own home.

Responsibilities: - Responding to customer inquiries and issues through live chat in a timely and professional manner - Providing accurate information and guidance to customers regarding products and services - Resolving customer complaints and escalating issues as needed - Maintaining a positive attitude and ensuring customer satisfaction with each interaction - Collaborating with team members to ensure seamless communication and customer support - Keeping accurate records of customer interactions and transactions

Requirements: - Proven experience in a customer service or support role for at least 1 year - Excellent communication skills, both written and verbal - Strong problem-solving abilities and the ability to think on your feet - Ability to adapt to changing situations and handle multiple tasks simultaneously - Hardworking and dedicated to providing exceptional customer service - Comfortable working independently and in a remote environment - Ability to work well under pressure and meet deadlines

Personality Traits: - Adaptability: Ability to adjust to new situations and challenges - Hardworking: Willingness to put in the effort and dedication to succeed

Soft Skills: - Problem-Solving: Ability to analyze situations and come up with effective solutions - Communication: Clear and concise communication skills to interact with customers effectively

Benefits: - Joining Bonus for new hires - Free accommodation for employees working from home - Disability insurance coverage for all employees

Working Environment: At Celcom Axiata Berhad, we foster an environment where technology is harnessed to drive innovation and efficiency. We believe in leveraging the latest tools and resources to provide top-notch service to our customers.

Deadline to Apply: Please submit your application by July 22, 2024.

Equal Opportunity Statement: Celcom Axiata Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.