Remote Live Chat Specialist

Job Description: Media Prima Berhad is seeking a dedicated and energetic Remote Live Chat Specialist to join our team in Kuala Lumpur. This part-time position at the Associate Level requires at least 4 years of experience in customer service or a related field. As a Remote Live Chat Specialist, you will be responsible for managing live chat interactions with customers to provide support, answer inquiries, and resolve any issues in a timely and professional manner.

Responsibilities: - Engage with customers through live chat to provide assistance and support - Resolve customer inquiries, technical issues, and complaints efficiently - Maintain a high level of customer satisfaction by delivering exceptional service - Collaborate with internal teams to escalate and resolve complex issues - Utilize critical thinking skills to troubleshoot problems and find effective solutions - Manage multiple chat conversations simultaneously while maintaining accuracy and professionalism - Uphold company policies and procedures while delivering top-notch customer service - Document and track customer interactions for future reference and quality assurance purposes

Requirements: - Bachelor's degree in a related field preferred - 4+ years of experience in customer service or a similar role - Excellent written and verbal communication skills - Strong people management skills to effectively interact with customers - Ability to think critically and problem-solve under pressure - Proficient in using live chat software and tools - Comfortable working remotely and independently - Dedicated and energetic personality with a passion for customer service

Benefits: - Company transportation provided - Joining Bonus for new employees - Dental insurance coverage

Working Environment: At Media Prima Berhad, we uphold the highest standards of ethical conduct and integrity. We strive to create a positive and inclusive work environment where all employees are valued and respected for their contributions. We promote a culture of collaboration, innovation, and growth opportunities for our team members.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Media Prima Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.