Online Account Support Assistant

Job Description:

As an Online Account Support Assistant at MYEG Services Berhad, you will play a crucial role in providing assistance and support to our online account users. This part-time position located in Kuala Lumpur requires someone with at least 4 years of experience in a similar role, and who possesses a resilient and driven personality.

Responsibilities: 1. Assist online account users with account setup, login issues, and general troubleshooting. 2. Respond to user inquiries and provide timely and accurate information through various communication channels. 3. Monitor user account activity and ensure compliance with company policies and security protocols. 4. Collaborate with other departments to address technical issues and enhance user experience. 5. Maintain accurate records of user interactions and resolutions in the system. 6. Proactively identify and escalate any potential issues or trends affecting user accounts.

Requirements: 1. At least 4 years of experience in a customer support or technical support role. 2. Excellent communication skills and the ability to effectively convey complex information to users. 3. Strong decision-making skills and the ability to think creatively to solve problems. 4. Experience with online account management systems and basic technical troubleshooting. 5. A high level of attention to detail and accuracy in data entry and record-keeping. 6. Ability to work independently and as part of a team in a fast-paced environment.

Benefits: - Joining Bonus - Free food - Dental insurance

Working Environment: At MYEG Services Berhad, we believe in paving the way for diversity and inclusivity, creating a culture of belonging where every individual is valued for their unique contributions. Join our team and be part of a supportive and collaborative work environment.

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.