Online Account Support Manager

Job Description:

Petronas is seeking a passionate and reliable Online Account Support Manager to join our team in George Town, Penang. As a Mid-to-Senior level position, the ideal candidate should have at least 7 years of experience in a similar role.

Responsibilities: 1. Manage and oversee online accounts for customers, ensuring a seamless user experience. 2. Work closely with the marketing team to optimize online account performance and drive customer engagement. 3. Analyze account data to identify trends and opportunities for improvement. 4. Collaborate with cross-functional teams to implement new account features and enhancements. 5. Develop and execute project plans to meet account support goals and objectives. 6. Provide support and guidance to junior staff members in the online account support team. 7. Monitor account activity and address any customer complaints or issues in a timely manner.

Requirements: 1. 7+ years of experience in online account management or a related field. 2. Strong analytical skills and project management experience. 3. Excellent communication and interpersonal skills. 4. Ability to work effectively in a fast-paced environment. 5. Bachelor's degree in Business Administration, Marketing, or a related field. 6. Familiarity with CRM systems and online account management tools.

Personality traits: Passionate, reliable Soft skills: Analysis, project management

Benefits: - Free accommodation - Vision insurance - Paid Time Off (PTO)

Working environment: At Petronas, we prioritize supporting our employees in their personal and professional development. We provide a collaborative and inclusive work environment where all team members are encouraged to grow and succeed.

Equal Opportunity Statement: Petronas is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by applicable laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Deadline to apply: 2024-05-06.

If you meet the above requirements and are ready to take on this exciting opportunity, we encourage you to apply and join our dynamic team at Petronas.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.