Online Account Support Manager

Job Description:

We are looking for a dynamic and experienced Online Account Support Manager to join our team at SIRIM Berhad in George Town, Penang. As a Mid-to-Senior Level position, the successful candidate will have at least 7 years of experience in a similar role. The ideal candidate will be energetic, confident, and possess excellent problem-solving and strategic planning skills.

Responsibilities: - Serve as the primary point of contact for online account holders, addressing any questions or concerns they may have in a timely and professional manner - Provide technical support to users experiencing issues with their online accounts - Develop strategies to drive engagement and increase user satisfaction - Collaborate with cross-functional teams to improve the overall online account experience - Monitor account performance metrics and provide regular reports to management - Stay up-to-date on industry trends and best practices in online account management - Lead initiatives to enhance account security and privacy measures

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven track record of at least 7 years in account management or customer support roles - Strong communication and interpersonal skills - Excellent problem-solving abilities and strategic planning expertise - Ability to work independently and prioritize tasks effectively - Proficiency in CRM software and other relevant tools - Familiarity with online account security protocols

Benefits: - Life insurance - Paid sick leave - Parental leave

Working Environment: At SIRIM Berhad, we embrace a culture that challenges norms and encourages bold thinking. We strive to create an inclusive and diverse work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: SIRIM Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-29

If you meet the requirements and are excited about the opportunity to join our team as an Online Account Support Manager, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.