Online Account Support Manager

Job Description:

YTL Corporation Berhad is seeking a qualified Online Account Support Manager to join our team in George Town, Penang, MY. This part-time position is ideal for someone with 8 years of experience in a similar role at a mid-to-senior level. The successful candidate will be dedicated and adaptable, with strong soft skills in adaptability and project management.

Responsibilities: 1. Manage online accounts and provide support to customers through various communication channels. 2. Analyze online account data and identify trends to improve user experience. 3. Collaborate with cross-functional teams to develop and implement online account strategies. 4. Train and support team members on online account processes and procedures. 5. Stay up-to-date on industry trends and best practices in online account management. 6. Handle escalated customer issues and provide timely resolutions. 7. Monitor online account performance metrics and make recommendations for improvement.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. 8 years of experience in online account management or a similar role. 3. Strong communication and customer service skills. 4. Excellent problem-solving abilities and attention to detail. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and online account management tools. 7. Experience with project management and multitasking.

Benefits: - Free accommodation - Vision insurance - Dental insurance

Working Environment: At YTL Corporation Berhad, we prioritize employee well-being through health and wellness initiatives. Our team members enjoy a supportive and collaborative work environment where creativity is encouraged and professional growth is fostered.

Equal Opportunity Statement: YTL Corporation Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.