Online Account Support Representative

Job Description:

Proton Holdings Berhad is seeking a passionate and adaptable Online Account Support Representative to join our team in Malacca City, Melaka. As an Associate Level position, the Online Account Support Representative will be responsible for assisting customers with their online accounts, resolving any issues they may encounter, and providing exceptional customer service. This part-time role requires a minimum of 3 years of experience in a similar role.

Responsibilities: - Assist customers with setting up and managing their online accounts - Troubleshoot and resolve any issues customers may encounter with their accounts - Provide timely and accurate information to customers regarding account inquiries - Collaborate with other teams to escalate and resolve complex account issues - Maintain a high level of customer satisfaction through effective communication and problem-solving - Manage customer accounts in compliance with company policies and procedures

Requirements: - 3+ years of experience in a customer service or support role - Excellent problem-solving skills - Strong people management skills - Passionate about providing excellent customer service - Adaptable to changing situations and environments

Benefits: - Visa sponsorship for eligible candidates - Employee discounts on company products - Relocation allowance for qualified candidates

Working Environment: At Proton Holdings Berhad, we encourage calculated risk-taking to drive innovation and progress. Our team is dedicated to pushing boundaries and exploring new opportunities to improve our products and services.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Proton Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees feel valued and empowered.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.