Online Call Center Manager

Job Description: Top Glove Corporation Berhad is seeking a highly motivated and experienced Online Call Center Manager to join our team in Johor Bahru, Johor, MY. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role.

Responsibilities: - Manage a team of online call center representatives to ensure high levels of customer service - Monitor and analyze call center performance metrics to identify areas for improvement - Develop and implement strategies to increase efficiency and quality of service - Provide ongoing training and coaching to call center staff - Handle escalated customer inquiries and complaints - Collaborate with other departments to address customer issues and improve processes - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in managing a call center or customer service team - Strong leadership and communication skills - Ability to multitask and prioritize in a fast-paced environment - Driven and passionate about providing excellent customer service - Excellent time management skills - Equal Opportunity Statement: Top Glove Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits: - Dental insurance - Free food - Parental leave

Working Environment: At Top Glove Corporation Berhad, we strive for a harmonious workplace where collaboration and respect prevail. Our team is dedicated to delivering exceptional service to our customers while supporting each other in a positive work environment.

Deadline to Apply: 2024-05-08

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply and become part of our dynamic team at Top Glove Corporation Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.