Online Call Center Manager

The Online Call Center Manager at MR DIY Group in Malacca City, Melaka is a key position responsible for overseeing the operations and performance of the online call center. This position requires a high level of responsibility and autonomy, making it ideal for a mid-to-senior level professional with at least 6 years of experience in a similar role.

Responsibilities: - Manage and oversee the day-to-day operations of the online call center, ensuring efficient and effective customer service - Develop and implement strategies to improve call center performance, including call handling, response times, and customer satisfaction - Monitor and analyze call center metrics to identify trends and areas for improvement - Train, coach, and mentor call center staff to ensure high performance and job satisfaction - Collaborate with other departments to resolve customer issues and improve overall customer experience - Stay up-to-date on industry trends and best practices to continuously improve call center operations - Prepare and present reports on call center performance to senior management

Requirements: - 6+ years of experience in a call center management role - Strong leadership and communication skills - Ability to multitask and prioritize in a fast-paced environment - Hardworking and adaptable personality traits - Creativity and planning skills - Proficiency in call center software and tools - Knowledge of customer service best practices

Benefits: - Employee discounts - Travel opportunities - Gym membership

Working environment: At MR DIY Group, we encourage autonomy and independence, trusting employees to excel in their roles. Our team is dynamic and supportive, always striving for excellence.

Deadline to apply: 2024-06-01

Equal opportunity statement: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.