Online Call Center Manager

Job Description:

UMW Holdings Berhad is seeking a skilled Online Call Center Manager to join our team in Kuala Lumpur, Malaysia. The Online Call Center Manager will be responsible for overseeing all aspects of our online call center operations, ensuring that all customer inquiries and concerns are handled efficiently and effectively. This role is ideal for a motivated and independent individual with a strong background in call center management.

Responsibilities: - Manage and supervise a team of online customer service representatives - Monitor call center metrics to ensure that performance goals are met - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer complaints and issues - Analyze call center data to identify trends and make recommendations for process improvement - Collaborate with other departments to ensure a seamless customer experience - Conduct regular performance evaluations and provide feedback to team members - Stay up-to-date on industry trends and best practices in call center management

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 7 years of experience in call center management - Strong leadership and communication skills - Excellent problem-solving abilities - Ability to work in a fast-paced environment and adapt to changing priorities - Detail-oriented with a focus on providing exceptional customer service - Proficient in Microsoft Office and call center software - Motivated and independent with a strong work ethic

Benefits: - Company transportation - Life insurance - Employee discounts

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions, where your contributions will make a meaningful impact on our customers and our business.

Equal Opportunity Statement: UMW Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to Apply: July 14, 2024

If you meet the requirements and are ready to take on this exciting opportunity as an Online Call Center Manager, we encourage you to submit your application before the deadline. Join us in shaping the future of customer service at UMW Holdings Berhad!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.