Online Call Center Officer

Job Description: As an Online Call Center Officer at Kuala Lumpur Kepong Berhad, you will be responsible for managing customer inquiries and concerns through various online platforms. Your role will be vital in ensuring customer satisfaction and maintaining the company's reputation.

Responsibilities: 1. Respond to customer inquiries and concerns through online channels such as email, chat, and social media. 2. Provide excellent customer service by addressing issues promptly and professionally. 3. Assist customers with product information, order tracking, and troubleshooting. 4. Maintain accurate and detailed records of customer interactions. 5. Collaborate with other team members to resolve complex customer issues. 6. Identify and escalate priority issues to the appropriate department. 7. Meet and exceed sales targets and customer satisfaction goals. 8. Stay up-to-date on product knowledge and company policies. 9. Contribute to the continuous improvement of online customer service processes.

Requirements: 1. Minimum of 2 years of experience in a customer service or call center role. 2. Strong communication and interpersonal skills. 3. Proficiency in using online communication tools and platforms. 4. Motivated and independent, with the ability to work effectively in a fast-paced environment. 5. Cooperates well with team members and demonstrates creativity in problem-solving. 6. Ability to multitask and prioritize workload effectively. 7. Willingness to work flexible hours and weekends as needed. 8. High school diploma or equivalent. 9. Knowledge of CRM systems and online customer service best practices.

Benefits: 1. Paid overtime for additional hours worked. 2. Employee discounts on company products. 3. Retirement plan for long-term financial security.

Working Environment: Join a dynamic team at Kuala Lumpur Kepong Berhad where creativity is encouraged, and innovation is celebrated. You will have the opportunity to unleash your creativity and contribute to the success of the company in a supportive and collaborative setting.

Equal Opportunity Statement: Kuala Lumpur Kepong Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, disability, or any other factor protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.