Online Call Center Representative

Job Description:

MYEG Services Berhad is seeking a part-time Online Call Center Representative to join our team in Malacca City, Melaka, MY. As an Associate Level representative, the ideal candidate will have at least 3 years of experience in a customer service or call center role. We are looking for individuals who are confident, resourceful, and possess strong emotional intelligence and creativity.

Responsibilities: - Handle incoming calls from customers regarding inquiries, issues, or complaints - Provide accurate information and assistance to customers in a professional and timely manner - Utilize online platforms to communicate with customers and resolve issues - Maintain customer records and update information as needed - Collaborate with other departments to ensure customer satisfaction and problem resolution - Meet or exceed established KPIs and goals for customer satisfaction and call resolution - Stay up-to-date on products, services, and company policies to provide accurate information to customers

Requirements: - Minimum of 3 years of experience in customer service or a call center environment - Strong communication skills, both verbal and written - Ability to work well under pressure and handle difficult customer situations with professionalism - Proficiency in using online communication platforms and CRM software - High school diploma or equivalent required; college degree preferred - Confidence, resourcefulness, emotional intelligence, and creativity are a must - Ability to work evenings and weekends as needed

Benefits: - Gym membership - Retirement plan - Company transportation

Working Environment: At MYEG Services Berhad, we prioritize quality in all aspects of our work, products, and services. We strive for excellence in customer service and aim to provide a positive and supportive working environment for our employees.

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued for their unique perspectives and contributions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.