Online Chat Support Officer

Job Description:

We are looking for a dedicated and enthusiastic Online Chat Support Officer to join our team at Genting Group in George Town, Penang. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Respond to online chat inquiries in a timely and professional manner. 2. Provide accurate information and assistance to customers regarding products, services, and promotions. 3. Resolve customer complaints and issues effectively through chat communication. 4. Collaborate with other team members to ensure a seamless customer service experience. 5. Maintain a positive and customer-focused attitude at all times.

Requirements: 1. Passionate about providing exceptional customer service. 2. Adaptable to changing work environments and customer needs. 3. Strong negotiation skills to handle customer inquiries and concerns effectively. 4. Ability to work well in a team and cooperate with colleagues to achieve common goals.

Benefits: 1. Life insurance coverage to ensure the well-being of employees. 2. Company equipment provided for work purposes. 3. Disability insurance to protect employees in the event of unforeseen circumstances.

Working Environment: At Genting Group, we encourage curiosity and questioning to fuel innovation and growth. Our team is supportive and collaborative, fostering a dynamic and engaging work atmosphere.

Equal Opportunity Statement: Genting Group is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: June 12, 2024

If you are a motivated individual with a passion for customer service and looking to grow in a supportive work environment, we encourage you to apply for the Online Chat Support Officer position at Genting Group in George Town, Penang. Join us and embark on an exciting career journey with opportunities for personal and professional development!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.