Online Chat Support Specialist

Job Description:

We are looking for a dedicated Online Chat Support Specialist to join our team at Nestlé Malaysia in Malacca City, Melaka. As an Associate Level position, the Online Chat Support Specialist will be responsible for providing excellent customer service through online chat platforms.

Responsibilities: 1. Respond to customer inquiries and provide accurate information through online chat. 2. Resolve customer complaints and issues in a timely and professional manner. 3. Assist customers with product information and recommendations. 4. Collaborate with other team members to ensure consistent and high-quality customer service. 5. Keep detailed records of customer interactions and transactions.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving skills and ability to work well under pressure. 4. Resilient and adaptable personality traits. 5. Soft skills such as adaptability and teamwork. 6. Ability to thrive in a fast-paced and changing environment.

Benefits: 1. Paid sick leave. 2. Gym membership. 3. Medical coverage.

Working Environment: At Nestlé Malaysia, we embrace a culture that values change and responds resiliently. Our Online Chat Support Specialist will have the opportunity to grow and develop in a supportive and dynamic environment.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Nestlé Malaysia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.