Online Client Relations Officer

Job Description:

We are seeking a highly motivated and resourceful Online Client Relations Officer to join our team at Celcom Axiata Berhad in Johor Bahru, Johor, MY. As an Online Client Relations Officer, you will be responsible for managing client relationships through online channels to ensure customer satisfaction and retention. This part-time entry-level position requires 0 years of experience, making it an excellent opportunity for those looking to kickstart their career in client relations.

Responsibilities: - Respond to client inquiries and concerns in a timely and professional manner through online channels such as emails, chat, and social media. - Build and maintain strong client relationships by understanding their needs and providing personalized solutions. - Collaborate with internal teams to resolve client issues and ensure a positive client experience. - Identify opportunities to upsell and cross-sell products and services to existing clients. - Monitor client feedback and recommend improvements to enhance overall client satisfaction. - Stay up-to-date on industry trends and competitor activities to better serve clients.

Requirements: - Resourceful and motivated individual with a passion for client relations. - Excellent communication skills, both written and verbal, to effectively engage with clients. - Strong problem-solving skills to address client issues and find appropriate solutions. - Ability to work independently and collaborate with cross-functional teams. - Proficiency in using online communication tools and platforms. - Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Benefits: - Visa sponsorship for eligible candidates. - Paid Time Off (PTO) to promote work-life balance. - Travel and spending expenses covered for work-related activities. - Opportunities for career growth and development within the company.

Working Environment: Join our team at Celcom Axiata Berhad and thrive in a high-energy workplace focused on delivering impactful results. We value teamwork, innovation, and dedication to our clients, making it a rewarding environment for individuals who are eager to make a difference.

Deadline to Apply: 2024-06-12

Equal Opportunity Statement: Celcom Axiata Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified candidates will be given equal consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.