Online Client Service Manager

As the Online Client Service Manager at MR DIY Group, based in Johor Bahru, Johor, MY, you will be responsible for overseeing the online client service operations to ensure customer satisfaction and retention. This part-time position at the Associate Level requires at least 5 years of experience in a similar role.

Responsibilities: - Manage and lead a team of online client service representatives - Develop and maintain relationships with clients to understand their needs and provide effective solutions - Monitor online client service metrics and implement strategies to improve efficiency and productivity - Collaborate with other departments to address client issues and provide a seamless experience - Identify opportunities for innovation and improvement in online client service processes - Train and mentor team members to ensure they are equipped to deliver exceptional service - Conduct regular performance evaluations and provide feedback to team members - Stay up to date on industry trends and best practices in online client service

Requirements: - Resourceful and confident in handling client inquiries and resolving issues - Strong presentation skills to effectively communicate with clients and team members - Ability to think creatively and implement innovative solutions to improve online client service - Previous experience in a leadership role in client service or a related field - Excellent interpersonal and communication skills - Bachelor's degree in Business Administration or related field (preferred) - Proficiency in MS Office and CRM software

Benefits: - Medical coverage for you and your family - Parental leave for new parents - Free food provided during work hours - Opportunities for unlimited personal and professional growth within the company

Equal Opportunity Statement: MR DIY Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or any other protected status. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-04-29

Join MR DIY Group as an Online Client Service Manager and be a part of a dynamic team that values innovation, collaboration, and exceptional client service. Apply now and take your career to the next level!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.