Online Client Service Specialist

Job Description:

As an Online Client Service Specialist at Kuala Lumpur Kepong Berhad, you will be responsible for providing exceptional service to our clients in the online sphere. Your main duties will include responding to client inquiries through various online platforms, resolving any client issues in a timely and professional manner, and maintaining strong relationships with existing clients. You will also be responsible for upselling products and services to clients, as well as identifying opportunities for growth within the client base.

Responsibilities: 1. Responding to client inquiries through email, live chat, and social media platforms. 2. Resolving client issues in a timely and professional manner. 3. Maintaining a high level of customer satisfaction through excellent service. 4. Upselling products and services to existing clients. 5. Identifying opportunities for growth within the client base. 6. Collaborating with other departments to ensure a seamless client experience.

Requirements: 1. 3 years of experience in a customer service role. 2. Passionate and energetic personality traits. 3. Strong critical thinking and problem-solving skills. 4. Ability to manage and build relationships with clients. 5. Excellent communication and interpersonal skills. 6. Proficiency in using online communication tools and software.

Benefits: 1. Disability insurance. 2. Paid overtime. 3. Joining bonus.

Working Environment: At Kuala Lumpur Kepong Berhad, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing the best service to our clients and achieving success together.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Kuala Lumpur Kepong Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that our employees' unique perspectives and experiences contribute to our success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.