Online Client Service Specialist

Job Description:

Kenanga Investment Bank Berhad is seeking a dedicated and reliable Online Client Service Specialist to join our team in Malacca City, Melaka on a part-time basis. As an Associate Level position, the ideal candidate should have at least 3 years of experience in a similar role.

Responsibilities: - Provide exceptional online client service through various communication channels, including email, chat, and social media. - Assist clients with account inquiries, transactions, and technical support related to our online platform. - Resolve client concerns and escalate issues as needed to ensure a high level of customer satisfaction. - Collaborate with other departments to address client needs and improve overall client experience. - Monitor online client activity and provide feedback to management on trends and opportunities for improvement. - Stay up-to-date on industry trends and changes to ensure accurate and timely information to clients. - Contribute to the development of online client service policies and procedures.

Requirements: - Bachelor's degree in Business Administration, Finance, or a related field. - Excellent communication skills and the ability to work well in a team environment. - Strong problem-solving skills and attention to detail. - Creativity and the ability to think outside the box to address client needs. - Proficiency in time management to prioritize tasks and meet deadlines. - Knowledge of online trading platforms and financial products is a plus.

Benefits: - Parental leave to support work-life balance. - Dental insurance for employee and dependents. - Relocation allowance for eligible employees.

Working Environment: At Kenanga Investment Bank Berhad, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing exceptional online client service and creating a positive working environment for all employees.

Deadline to Apply: Candidates interested in the Online Client Service Specialist position must submit their application by July 12, 2024.

Equal Opportunity Statement: Kenanga Investment Bank Berhad is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, or any other protected status in accordance with applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.