Online Client Support Specialist

Job Description:

Tenaga Nasional Berhad is seeking a passionate and reliable Online Client Support Specialist to join our team in Kuala Lumpur. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a customer service or online support role.

Responsibilities: 1. Provide online support to clients via chat, email, and phone to resolve inquiries or issues in a timely and professional manner. 2. Monitor and respond to client queries on social media platforms. 3. Collaborate with cross-functional teams to ensure a seamless client experience. 4. Identify opportunities for process improvement and recommend innovative solutions. 5. Provide leadership and mentorship to junior support staff. 6. Maintain accurate client records and documentation. 7. Meet or exceed key performance indicators related to customer satisfaction, response time, and issue resolution.

Requirements: 1. Bachelor's degree in a related field. 2. Strong communication skills and the ability to effectively interact with clients. 3. Proficiency in using online support tools and CRM software. 4. Ability to think creatively and solve problems efficiently. 5. Experience in a fast-paced, customer-focused environment. 6. Passion for providing exceptional customer service. 7. Ability to work independently and prioritize tasks effectively.

Personality Traits: 1. Passionate about exceeding customer expectations. 2. Reliable and dedicated to providing support to clients.

Soft Skills: 1. Innovation in finding new ways to improve client support processes. 2. Leadership to guide and motivate support staff.

Benefits: 1. Gym membership to promote a healthy work-life balance. 2. Profit sharing opportunities to reward your contributions to the company's success. 3. Paid sick leave to support your well-being when needed.

Working Environment: Our team is dedicated to understanding and exceeding customer expectations. We strive to create a supportive and collaborative environment where every team member can succeed.

Equal Opportunity Statement: Tenaga Nasional Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.