Online Client Support Specialist

Job Description:

Nestlé Malaysia is seeking an Online Client Support Specialist to join our team in Malacca City, Melaka. As an Associate Level position, the Online Client Support Specialist will be responsible for providing excellent customer service to our online clients. This part-time position requires a minimum of 3 years of experience.

Responsibilities: 1. Respond to online client inquiries in a timely and professional manner. 2. Provide product information and assistance with online orders. 3. Troubleshoot technical issues related to online platforms. 4. Collaborate with the sales and marketing teams to enhance the online client experience. 5. Monitor online reviews and address any issues or concerns. 6. Keep up-to-date with industry trends and best practices in online client support.

Requirements: 1. Reliable and passionate individual with excellent communication skills. 2. Critical thinking skills to analyze and solve online client issues. 3. Minimum of 3 years of experience in customer service or a related field. 4. Ability to work independently and as part of a team. 5. Experience with online platforms and e-commerce is a plus.

Benefits: 1. Retirement plan for long-term financial security. 2. Joining Bonus to welcome you to the team. 3. Gym membership to promote health and wellness.

Working Environment: At Nestlé Malaysia, we nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and teamwork to drive success in our business.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Nestlé Malaysia is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.