Online Customer Care Associate

Job Description:

As an Online Customer Care Associate at Dialog Group Berhad, your primary responsibility will be to provide exceptional customer service to our online clientele. You will be expected to respond to customer inquiries and provide assistance with orders, product information, and any other questions or concerns that may arise. This role is vital in maintaining high levels of customer satisfaction and loyalty to our brand.

Responsibilities: 1. Respond promptly to customer inquiries via email, chat, and social media platforms. 2. Process customer orders and address any issues that may arise with order fulfillment. 3. Provide product information and recommendations to customers. 4. Handle customer complaints and resolve issues in a professional and timely manner. 5. Collaborate with other departments to ensure efficient and accurate resolution of customer inquiries. 6. Maintain accurate records of customer interactions and transactions.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and in a team environment. 5. Proficient in using computers and customer service software. 6. Ability to multitask and prioritize tasks effectively. 7. Planning and organization skills. 8. Cooperation and teamwork skills.

Benefits: - Gym membership - Paid overtime - Vision insurance

Working Environment: At Dialog Group Berhad, we prioritize employee well-being through health and wellness initiatives. Our aim is to create a positive and supportive work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Dialog Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We value diversity and inclusion in our workplace and encourage individuals of all backgrounds to apply.

Deadline to apply: 2024-05-17

If you possess the required skills and qualifications for this role, we encourage you to apply and join our team as an Online Customer Care Associate at Dialog Group Berhad in Malacca City, Melaka, MY.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.