Online Customer Care Manager

Job Description:

MYEG Services Berhad is seeking a highly experienced Online Customer Care Manager to join our team in Johor Bahru, Johor, MY. As a Mid-to-Senior Level position, the ideal candidate should have at least 6 years of experience in customer care or related fields.

Responsibilities: - Manage and oversee the online customer care team to ensure timely and efficient resolution of customer inquiries and issues - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience across all online platforms - Stay up-to-date on industry trends and best practices in online customer care - Train and mentor team members to enhance their skills and performance - Handle escalated customer issues and complaints in a professional and effective manner - Identify and implement tools and technologies to streamline customer care processes

Requirements: - Bachelor's degree in Business, Marketing, or related field - Proven experience in managing online customer care teams - Strong leadership and communication skills - Resourceful and independent problem solver - Excellent time management and organizational skills - Ability to conduct in-depth research to address customer inquiries - Experience with CRM software and online communication tools - Knowledge of online customer care best practices and trends - Ability to work effectively in a fast-paced, dynamic environment

Personality Traits: Resourceful, Independent Soft Skills: Time management, Research

Benefits: - Retirement plan - Free food - Remote work flexibility

Working Environment: Join a company that transcends borders, promoting collaboration on a global scale. At MYEG Services Berhad, you will have the opportunity to work with a diverse team of professionals from around the world in a dynamic and innovative work environment.

Deadline to apply: 2024-07-05

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.