Online Customer Care Officer

Job Description:

We are looking for a part-time Online Customer Care Officer to join our team at Hilton in Malacca City, Melaka. As an Associate Level team member, you will be responsible for providing exceptional customer service to our online guests. The ideal candidate is motivated, adaptable, and possesses strong research and problem-solving skills.

Responsibilities: - Respond to online inquiries and feedback from customers in a timely and professional manner - Assist customers with booking reservations, resolving issues, and answering queries - Monitor social media platforms and online review sites to address customer concerns and feedback - Collaborate with other departments to ensure a seamless online customer experience - Identify trends and provide feedback on ways to improve the online customer care process - Maintain a positive attitude and represent Hilton in a positive light

Requirements: - Minimum of 3 years of experience in customer service or a related field - Motivated and adaptable with a strong attention to detail - Excellent research and problem-solving skills - Ability to work independently and as part of a team - Strong communication skills, both written and verbal - Knowledge of social media platforms and online customer care best practices

Benefits: - Paid Time Off (PTO) - Travel and spending expenses - Remote work flexibility

Working Environment: We thrive in an environment that embraces and navigates change seamlessly. At Hilton, we believe in fostering a culture of innovation, diversity, and inclusion. Join our team and be a part of our commitment to providing exceptional customer service in a dynamic and fast-paced environment.

Equal Opportunity Statement: Hilton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.