Online Customer Service Assistant

Job Description:

UEM Sunrise Berhad, a leading property developer in George Town, Penang, is seeking a highly motivated Online Customer Service Assistant to join our team on a part-time basis. As an Associate Level position with a minimum of 3 years of experience, the successful candidate will play a crucial role in providing exceptional customer service to our online customers.

Responsibilities: - Respond to customer inquiries and provide assistance via online platforms, including email, chat, and social media - Process and follow up on customer orders, ensuring timely delivery and customer satisfaction - Troubleshoot and resolve customer issues and concerns in a professional and efficient manner - Collaborate with cross-functional teams to ensure a seamless customer experience - Assist in developing and implementing online customer service strategies to improve overall customer satisfaction - Maintain accurate and up-to-date customer records and feedback for analysis

Requirements: - Minimum of 3 years of experience in customer service, preferably in an online setting - Excellent communication skills, both written and verbal - Strong problem-solving skills and a customer-focused mindset - Ability to work independently and as part of a team in a fast-paced environment - Resilient and driven personality traits - Proficiency in time management and presentation skills - Knowledge of online customer service platforms and tools - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Vision insurance - Training & professional development opportunities - Paid sick leave - Nurture an entrepreneurial atmosphere, even within an established organization

Equal Opportunity Statement: UEM Sunrise Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-07-04

If you meet the requirements and have a passion for delivering excellent customer service in an online setting, we encourage you to apply for this exciting opportunity with UEM Sunrise Berhad. Join us in shaping the future of property development in George Town, Penang.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.