Online Customer Service Assistant

Job Description:

Telekom Malaysia Berhad is seeking a dynamic and motivated Online Customer Service Assistant to join our team in Kuala Lumpur. As a part-time Associate Level position, the successful candidate will be responsible for providing exceptional customer service and support to our online customers.

Responsibilities: - Respond to customer inquiries and concerns via online communication channels such as chat, email, and social media - Assist customers with general information, product inquiries, order status, and issue resolution - Handle customer complaints and provide appropriate solutions in a timely and professional manner - Process returns, exchanges, refunds, and replacements according to company policies - Monitor online reviews and feedback, and escalate any issues to the relevant department - Collaborate with other team members to improve customer satisfaction and retention - Stay updated on product knowledge and company policies to provide accurate information to customers

Requirements: - Minimum of 4 years of experience in customer service, preferably in an online retail environment - Confident and driven personality with excellent communication skills - Strong decision-making and critical thinking skills - Ability to work independently and handle multiple tasks simultaneously - Proficient in using online communication tools and platforms - Flexibility to work evenings, weekends, and holidays as needed

Benefits: - Employee discounts on products and services - Vision insurance coverage - Visa sponsorship for qualified candidates

Working Environment: At Telekom Malaysia Berhad, we encourage curiosity and questioning to fuel innovation and growth. Our team is dedicated to providing exceptional customer service while fostering a collaborative and supportive work environment.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.