Online Customer Service Officer

Job Description:

Sapura Energy Berhad is seeking a dedicated and hardworking Online Customer Service Officer to join our team in Kuala Lumpur. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service roles and possess strong communication skills to interact with our online customers effectively.

Responsibilities: 1. Respond to customer inquiries and resolve issues via email, chat, or social media platforms. 2. Provide accurate and timely information regarding products, services, and promotions. 3. Process orders, returns, and refunds in a timely manner. 4. Monitor online reviews and feedback to address customer concerns and improve our services. 5. Collaborate with the sales and marketing team to optimize customer experience and drive sales.

Requirements: 1. Minimum of 2 years of experience in customer service roles. 2. Strong communication skills and ability to work well in a team. 3. Attention to detail and ability to multitask in a fast-paced environment. 4. Confident and able to handle difficult customer interactions professionally. 5. Proficient in using online customer service tools and platforms.

Personality Traits: Hardworking, confident Soft Skills: Attention to detail, planning

Benefits: 1. Paid overtime for additional hours worked. 2. Retirement plan for long-term financial security. 3. Travel opportunities for training and team-building activities.

Working Environment: At Sapura Energy Berhad, we foster an environment where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work with cutting-edge tools and systems to deliver exceptional customer service.

Equal Opportunity Statement: Sapura Energy Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. We do not discriminate based on race, gender, age, religion, sexual orientation, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-07-14

Don't miss this opportunity to join a dynamic team and make a difference in the online customer service industry. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.