Online Customer Service Officer

Job Description:

Petron Malaysia is currently seeking a part-time Online Customer Service Officer to join our team in Johor Bahru, Johor, MY. As an Entry Level position, we are looking for individuals with at least 1 year of experience in customer service roles.

Responsibilities: - Respond to customer inquiries and concerns through online platforms, including email, chat, and social media. - Provide exceptional customer service by resolving issues in a timely and professional manner. - Perform research to find solutions to customer problems and provide creative resolutions. - Handle customer complaints and feedback with empathy and a positive attitude. - Maintain accurate records of customer interactions and transactions. - Collaborate with other team members to ensure a seamless customer experience. - Stay up to date on product knowledge and company policies to provide accurate information to customers. - Assist with any other duties as assigned by the management team.

Requirements: - Resilient and motivated with a positive attitude towards customer service. - Strong research skills to find innovative solutions to customer problems. - Creativity in developing strategies to improve the customer experience. - Excellent communication skills, both written and verbal. - Ability to work well in a fast-paced and dynamic environment. - Proficiency with computer systems and online communication platforms. - High school diploma or equivalent required.

Benefits: - Retirement plan for part-time employees. - Remote work flexibility. - Life insurance coverage. - Opportunities to give back to the community through corporate social responsibility initiatives.

Equal Opportunity Statement: Petron Malaysia is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage candidates of all backgrounds to apply for this position.

Deadline to apply: July 22, 2024

If you meet the requirements and are interested in joining our team as an Online Customer Service Officer, please submit your application by the deadline. We look forward to reviewing your application and potentially welcoming you to the Petron Malaysia family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.