Online Customer Service Representative

Job Description:

SIRIM Berhad is seeking a motivated and enthusiastic Online Customer Service Representative to join our team in Malacca City, Melaka, MY. As a part-time entry-level position, this role is perfect for individuals looking to gain experience in the customer service industry.

Responsibilities: - Respond to customer inquiries and concerns in a timely and professional manner - Assist customers with online orders, product information, and troubleshooting - Generate sales leads and upsell products to customers - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure excellent customer service delivery - Provide feedback to management on customer trends and issues - Stay up-to-date on product knowledge and company policies

Requirements: - No prior experience required - Confident and reliable personality traits - Strong teamwork and presentation skills - Excellent communication and interpersonal abilities - Basic computer skills and familiarity with online platforms - Ability to work in a fast-paced environment and adapt to changing priorities

Benefits: - Relocation allowance for out-of-town candidates - Travel and spending expenses covered - Employee discounts on company products and services

Working Environment: At SIRIM Berhad, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. We value teamwork, collaboration, and continuous improvement in all that we do.

Equal Opportunity Statement: SIRIM Berhad is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. All qualified individuals are encouraged to apply for this position.

Deadline to Apply: April 29, 2024

We look forward to welcoming a dedicated Online Customer Service Representative to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.