Online Customer Service Representative

Job Description:

MISC Berhad is seeking a detail-oriented and customer-focused Online Customer Service Representative to join our team in Kuala Lumpur, MY. This is a part-time position at the entry level, ideal for individuals with a motivated and energetic personality. The successful candidate will possess emotional intelligence and adaptability as key soft skills.

Responsibilities: - Serve as the first point of contact for customers seeking assistance via online platforms such as chat, email, and social media. - Respond promptly and professionally to customer inquiries, provide accurate information, and resolve issues in a timely manner. - Navigate and utilize various communication tools and systems to assist customers effectively. - Maintain a high level of customer satisfaction through superior service delivery and attention to detail. - Collaborate with other team members to ensure consistent and seamless customer experiences.

Requirements: - Strong communication skills, both written and verbal. - Excellent problem-solving abilities and conflict resolution skills. - Ability to work independently and as part of a team. - Proficiency in using technology and online platforms. - High school diploma or equivalent.

Benefits: - Joining Bonus for new hires. - Employee discounts on company products and services. - Gym membership reimbursement. - Working environment that recognizes and rewards based on performance and merit.

Equal Opportunity Statement: MISC Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 1, 2024

If you meet the qualifications and are excited about the opportunity to join our team as an Online Customer Service Representative, please submit your application before the deadline. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.