Online Customer Service Specialist

Job Description:

We are looking for a dedicated and motivated Online Customer Service Specialist to join our team at Petron Malaysia in Johor Bahru, Johor. As an Associate Level role, the ideal candidate will have at least 2 years of experience in customer service and possess excellent communication skills.

Responsibilities: - Respond to customer inquiries and provide support through various online channels such as email, chat, and social media - Handle customer complaints and issues in a timely and professional manner - Process orders, refunds, and exchanges for customers - Collaborate with other teams to resolve customer issues and improve the overall customer experience - Monitor online reviews and respond to feedback from customers - Maintain accurate records of customer interactions and transactions

Requirements: - 2 years of experience in customer service - Strong communication skills and ability to multi-task - Excellent time management and decision-making skills - Dedicated and motivated to provide excellent customer service - Knowledge of social media platforms and online communication tools - Ability to work independently and as part of a team - Fluency in English and Bahasa Malaysia

Benefits: - Employee discounts on Petron Malaysia products - Company transportation for part-time employees - Profit sharing opportunities based on performance - Empowering working environment that encourages employees to take ownership and make impactful decisions

Deadline to apply: June 23, 2024

Equal Opportunity Statement: Petron Malaysia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.