Online Customer Service Specialist

Job Description:

MR DIY Group is seeking an energetic and driven Online Customer Service Specialist to join our team in Johor Bahru, Johor. As an Associate Level position, this part-time role requires a minimum of 2 years of experience in customer service. The ideal candidate possesses excellent communication skills and strong problem-solving abilities.

Responsibilities: 1. Interact with customers through various online platforms to address inquiries, provide assistance, and resolve issues in a timely manner. 2. Manage customer complaints and feedback effectively, ensuring a high level of customer satisfaction. 3. Maintain accurate and updated records of customer interactions and transactions. 4. Collaborate with the sales and marketing teams to promote products and services to customers. 5. Stay informed about product offerings, promotions, and company policies to provide accurate information to customers.

Requirements: 1. Minimum of 2 years of experience in customer service. 2. Energetic and driven personality traits. 3. Excellent communication skills, both written and verbal. 4. Strong problem-solving abilities. 5. Ability to work well under pressure and meet deadlines. 6. Proficiency in using online communication tools and platforms. 7. Must be detail-oriented and organized.

Benefits: 1. Gym membership. 2. Paid overtime. 3. Training and professional development opportunities. 4. Opportunities for unlimited personal and professional growth.

Equal Opportunity Statement: MR DIY Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Deadline to apply: 2024-07-13

Join MR DIY Group and be a part of a dynamic team that values customer satisfaction and personal growth. Apply now to become our Online Customer Service Specialist!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.